Frequently Asked Questions

FAQs

PRODUCTS

How do I search for products?

How can I find out more about a product?

Do you have other styles/sizes that are not shown?

Where are your products made?

Do you have my item in stock?

If I buy more than one item is there a discount?

Can I see the products in a showroom?

Can I get a catalog?

Do you do custom work?

ORDERS

How can I place an order?

How do I know my order is confirmed?

What if I want to make a changes to my address or items after I placed my order?

PAYMENTS

What payments do you accept?

My payment was declined, now what?

What taxes do I have to pay?

How can I tell if I have been billed?

SHIPPING

When will my order be delivered?

Where do you ship from?

Can I pick up my order at the warehouse?

Do you ship to other countries around the world?

How is the shipping cost determined?

How can I tell if my order has shipped?

TRACKING

Can I track my order?

PROBLEM ORDERS

What do I do if there is a problem with my received order?

RETURNS & REFUNDS

What is your return policy?

How do I return a product?

When will I get my refund?

Are there any charges for return?

What items are non-refundable?

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