There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box. Type in a keyword or part number to have our shopping cart provide products that match that search term.
We usually have a large stock of all products but if you purchase a product we have on back order, an email will be disbursed alerting you to the day that particular item will be available and when your order will ship in full. This will usually happen around the holiday season.
On most product description pages there is a bulk discount chart for quantity purchasing.The multiple items must be of the same product ID to receive a discount. Discounts are on regular priced items only and are not featured on sale items or with other discounts. For most large quantities, we require at least 2 weeks to fill orders. Contact us if a product you are interested in does not show the discount chart.
Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method by carrier. For this reason viewing products is also unavailable. We do offer a money back guarantee. If you are not satisfied you may return it. See our return policy for details.
Unfortunately we do not offer custom work, but are open to new ideas for product lines. We would love to hear them. For any custom work we would recommend your local iron worker as they would be able to oversee your project from start to finish.
We only allow online purchases through our website. Phone orders are not available. Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records.
After you click the place order button you are directed to a confirmation page that will give you order details including your order number with invoice. A confirmation of your order is also emailed to you for your reference.
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. Contact our customer service through email to have your order canceled so you can place a new order with any correct information
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining. Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club. If you have a Bitcoin wallet we also accept that form of payment through Bitpay.
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax.Sales tax (HST or GST) will only be assessed for orders that are shipped to Canada. This is due to the fact that our corporate office is in Winnipeg Manitoba Canada.
Each payment gateway will show your order line item slightly differently: Shopify payment gateway will show SP * WROUGHT IRON HAVN NOBELSVILLE IN PayPal payment gateway will show WROUGHT IRON, COSTUME CAULDRON, COSTUME CIRCUS
All of our wrought iron products are manufactured and shipped from our warehouse in New York State USA. If you purchase an item that is not shipped from NY and not manufactured by us the product detail page will show the shipping location under "Additional Shipping Information"
Unfortunately we do not allow pick-ups from our warehouse or our offices; all orders are sent out by carrier with a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee. If you are not satisfied with your purchase you may return it. See our return policy for details.
We currently only to the following countries outside the United States: Australia, Canada, France, Ireland, Hong Kong, Singapore, United Kingdom, Germany, Italy, Norway, Denmark, Japan, Netherlands, United Arab Emirates, Minor Outlying Islands, US Virgin Islands, British Virgin Islands, Vatican City, New Zealand. Certain countries may charge additional fees, such as custom fees and independent carrier fees. We cannot anticipate these fees and will not be able to reimburse you for any additional fees incurred or predict additional shipping time due to these border or customs issues. Please contact your local customs office or branch office of the Postal Service to determine what type of fees you may expect based upon the type of product you wish to order if your shipping address is outside the US.
Your shipping cost is calculated by using size weights in the cart based on your zip code. The cart can show inaccuraces for large orders. Contact us is you feel you are experiencing a problem with the carts shipping calculation.
Once a tracking number has been added to your order and is emailed to you, tracking of the package is available. By using the UPS or USPS website you are able to see the exact whereabouts of a package. You can also click the tracking number link in your orders console to link directly to the tracking
If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention. Received Damaged? Received Defective Product? Received the Wrong Product? Missing an Element to Your Item? Received a Product not as Described?
Solution: We replace it! If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days. You must have the return tracking.