Refund policy

PROBLEM WITH YOUR ORDER?

If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

  • Received damaged?
  • Received defective product?
  • Received the wrong product?
  • Missing an element to your item?
  • Received a product not as described?

Solution: We replace it!
If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.


What items are returnable?

  • Within 30 days of order date
  • In original condition: resell-able
  • Unused or undamaged
  • In the original packaging


What items are non-refundable?

  • Sale priced items
  • Custom made wrought iron
  • Personalized wrought iron
  • Where stated on the product page


Are there any charges for return?

  • There is a 20% restocking fee on product subtotal (waived with store credit)
  • Original shipping charge, if any, is non-refundable
  • You are responsible for return shipping charges back to our warehouse


I need to make an exchange?
1st Option (fast)

  • Purchase the replacement item(s) as normal
  • Make a return on the items you don't need
  • Add your new order number to the return authorization request to have the restocking fee waived
  • A refund will be issued for product total to original payment method when the return is received

    2nd Option (slower)

    • Return your items for a store credit with restocking fee waived
    • Checkout credit code is emailed to you for product total upon receipt
    • Purchase any exchange items with the checkout code


    How do I return?
    GO to: https://shopify.com/25165864/account
    enter email address click continue
    retrieve and enter your 6 digit code
    Start a Return
    Follow the screen instructions and select the items you want to return


    How soon will I get my refund?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days. If a store credit is requested, a checkout code is emailed.
    You will receive an email as soon as we received your items, and when refund is approved.

    IMPORTANT: without carrier tracking a refund can not be issued if lost- keep it handy until your refund is processed.